Privacy Policy

1. Introduction

Clear Route Media ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Clear Route Media is a web design and digital marketing agency based on the Isle of Wight, United Kingdom. We are the data controller for personal data collected through this website.

Contact email: hello@clearroutemedia.co.uk

3. Information We Collect

We may collect the following types of information:

• Contact information — Name, email address, phone number, company name when you fill in our quote request form.
• Project information — Details about your project, budget range, and requirements you share with us.
• Website usage data — IP address, browser type, pages visited, time spent on pages (collected via cookies).
• Communication data — Records of emails and messages exchanged with us.

4. How We Use Your Information

We use your personal data for the following purposes:

• Responding to your enquiries and providing free quotes.
• Delivering our web design, SEO, branding, and other services.
• Sending you service-related communications and updates.
• Improving our website experience through analytics (with your consent).
• Complying with legal obligations.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — Required for the website to function properly (e.g., form submissions, cookie preferences).
• Analytics cookies — Help us understand how visitors use our site (e.g., page views, time on site). These are only set with your consent.

You can manage your cookie preferences at any time by clicking the cookie settings link in the footer.

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who help us operate our website (hosting, analytics).
• Legal authorities if required by law or to protect our rights.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Enquiry form submissions are retained for up to 2 years after the last communication.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data.
• Right to rectify inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

To exercise any of these rights, email us at hello@clearroutemedia.co.uk. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption and secure form submissions.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. Significant changes will be communicated via a notice on our website.

12. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at: